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Getting Help

Whether you're new to Taia or managing a complex multilingual project, we’re here to help you succeed.

This guide shows how to access support, what help is available at each plan level, and how to escalate technical or linguistic questions when needed.

💬 In-App Support​

All users can access help directly inside the app:

  • Click the ❓ icon in the bottom right corner
  • Start a live chat with our support team
  • Browse help articles or guides without leaving your workspace

We respond to most messages within a few hours during EU and US business hours.

📥 Email Support​

For more complex questions or file-specific issues, email us at:
[email protected]

Include:

  • Your email or organization name
  • The affected project or file
  • A short description of the issue
  • (Optional) Screenshots or error messages

We’ll route your request to the right person — whether it’s technical, billing, or linguistic.

🧭 Help Center​

Browse the full knowledge base at:
help.taia.io

You’ll find:

  • Getting started guides
  • Tips for better AI output
  • Glossary and style guide tutorials
  • File format advice
  • API usage and automation setup

Use the search bar to find answers fast.

👨‍💼 Professional Project Support​

If you’ve ordered a professional service (e.g. MTPE, revision, full translation):

  • You’ll be assigned a project coordinator
  • They will keep you updated and can answer any project-specific questions
  • For urgent issues, reply directly to your project email thread

🛠 Technical Issues​

If something isn’t working as expected:

  • Try refreshing your browser and clearing cache
  • Make sure your file type is supported
  • Check our file tips guide
  • If the issue persists, contact support

Our engineers monitor system performance and will investigate anything unusual.

🧠 Tips Before Contacting Support​

To get faster, more accurate help:

  • Include file names or job IDs
  • Mention what browser or device you’re using
  • Describe what you expected vs. what happened
  • If translation quality is the concern, specify if AI or human service was used

Still stuck?
Start a chat → or email [email protected]

Last updated on by Taia Admin