You've been invited to Taia

Someone at your company has invited you to join their Taia organization. This page explains what that email is, what Taia does, and what to do next. It takes about two minutes.

If you were sent here before the invitation arrived, that's fine. Read the first section so you know what to look for.

Who the email is from

The invitation comes from:

Sender	Taia <noreply@taia.io>
Subject	You're invited to join [your company] on Taia

It is a real email from us, sent because a colleague added your address. It is not a newsletter and there is nothing to buy.

Inside, the email names:

• the organization you are being invited to, usually your company
• the team within it, if your colleague picked one
• your role, for example Team Member
• who invited you, by name

If you don't recognise the company name in the subject line, check the "Invited by" line in the email body before clicking anything. That tells you which colleague sent it.

Can't find the invitation?

Invitation emails land in spam more often than we'd like, especially at companies with strict filtering.

1. Search your mailbox for noreply@taia.io rather than scrolling. This finds it wherever it landed.
2. Check Spam, Junk, and the Promotions tab. In Gmail, search from:noreply@taia.io in:anywhere to cover all of them at once.
3. Check the address it was sent to. Your colleague may have used a different address than the one you're checking, for example your personal address instead of your work one.
4. Ask your colleague to resend it. Invitations expire after 7 days. Anyone who can manage your organization can issue a new one, and the old link stops working when they do.

You may also receive a reminder from us with the subject "Reminder: Your invitation to [your company] expires soon". That is the same invitation, not a second one.

To keep future messages out of spam, add noreply@taia.io to your contacts.

What Taia is

Taia is a translation platform. Companies use it to translate documents and content into other languages, and to keep that translation consistent over time.

There are three ways work gets done in Taia, and your company may use one or all of them:

• AI translation — upload a file, get a translated file back in seconds, with the layout preserved
• Review and editing — people at your company check and improve those translations in a built-in editor
• Professional linguists — hand a project to vetted native speakers when it needs to be perfect

Two things run underneath all of it and explain why this isn't just a machine translation tool:

• A translation memory stores sentences your company has already translated, so the same sentence is never translated, paid for, or reworded twice.
• A glossary holds your company's key terms, product names, and jargon, so they come out the same way every time.

If you were invited as a Team Member to review translations, your job is the middle one: reading what the AI produced and correcting it where it's wrong. You are the reason the translation memory gets better over time, because your corrections are what get saved.

How to accept

Click Accept Invite in the email. What happens next depends on whether you already have a Taia account.

If you're new to Taia

You'll land on a signup screen with your email already filled in. Choose a password and create your account. That's it, you're in your company's organization immediately and there is nothing else to confirm.

You are not signing up for a paid plan. You are joining your company's existing subscription, and you will not be asked for a card.

If you already have a Taia account

Sign in as usual. You'll be taken to a Join Organization screen showing the organization, team, and role you're being invited into. Click Accept Invite, then confirm.

If you were only ever a member of someone else's organization, that's the whole process.

If you have been using Taia on your own personal account, joining a company organization changes where your work and your billing live, and you'll be asked to make one choice first. That's covered in What changes when you join an organization. It's worth two minutes before you click confirm, because part of it can't be undone.

What you can do once you're in

As a Team Member you can:

• see the projects shared with your team
• open translations in the editor and correct them
• use the glossaries and translation memories your company has set up
• create projects of your own on the company plan

Two roles you might have been given instead:

• Limited Team Member — the same, but you only see tasks that were explicitly assigned to you
• Team Manager — the above, plus creating tasks, assigning them to people, and seeing everything the team is working on

Not sure which you were given? It's named in the invitation email, and on your Profile page once you've joined. User roles explains each one in full.

Where to start

Reviewing translations for your team? Go to Edit segments in the translation editor. That's the screen you'll spend your time in, and it explains the split-screen layout, how to move between sentences, and how translation memory matches appear as you work.

Want to see the whole thing first? What is Taia is a five minute overview.

Still stuck?

If the link says the invitation is invalid or expired, ask whoever invited you to send a new one. Links are single use and last 7 days.

For anything else, contact your colleague who invited you first, since they can see the invitation's status and fix most problems themselves. If it's a problem with Taia rather than the invitation, get in touch with us.